Work the right accounts first. Every time. At scale.
Queue management determines whether your A/R operation is reactive or systematic. Operator Labs follows your organization's account selection rules and prioritization logic inside your first-party workflows — then executes at a volume that eliminates the backlog, not just manages it.
Your rules. Your prioritization. Executed at machine speed.
Queue management isn't about working more accounts — it's about working the right accounts first. Operator Labs follows your organization's account selection rules and prioritization logic, then executes at a volume your team can't match manually.
Pull directly from your EHR/PM system worklists. The same account queues your team works today — aged claims, pending auths, denied claims, patient balances — become the agent's daily queue.
Timely filing deadlines, appeal windows, high-dollar accounts, and payer-specific timing patterns automatically influence account ordering. The highest-risk, highest-value accounts get worked first.
Distribute accounts across AI agents based on payer, workflow type, or complexity. Scale up or down without hiring decisions. No ramp time. No training lag.
Not every account is right for AI execution. Routing rules ensure complex cases, VIP patients, or accounts requiring specific clinical context are flagged for your team — not sent to the agent.
Real-time queue visibility.
See what's being worked, what's waiting, and what's been completed — in real time. Queue status, outcome distributions, and completion rates are visible in your dashboard at all times. Your team maintains operational control without managing the queue manually.
Works with your existing queue infrastructure.
Operator Labs doesn't replace your worklist management. We consume your existing queues via EHR/PM integration or file-based import. Account selection, prioritization rules, and escalation thresholds remain under your control. We execute — you direct.
Bi-directional connection with Epic, Cerner, athenahealth, eClinicalWorks, and NextGen. Pull worklists. Push outcomes.
For organizations with custom queue systems, CSV or SFTP-based account import with configurable mapping and validation.
RESTful API for programmatic queue management — add accounts, set priorities, retrieve status, and manage routing rules.