🚀 Now recovering revenue for healthcare organizations

Revenue recovered.
Team capacity multiplied.

Your AR team spends 75% of their time on hold, navigating phone trees, and documenting calls. Our AI voice agents handle that so your team can focus on the wins.

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Certified Compliant:

SOC 2

HIPAA

GDPR

ISO 27001

TCPA

Reg F

Operator Labs Dashboard

Calls Completed Today

2,847

+23%

Revenue Recovered (MTD)

$847,290

+18%

Hold Time Eliminated

1,247 hrs

+31%

Team Productivity

3.2x

↑

The Problem

Every hour on hold is revenue slipping away.

👩‍💼

Sarah Chen

VP Revenue Cycle • 2:34 PM

Team — we're writing off $2.3M this quarter in claims that aged out. We just couldn't get to them in time. I need solutions.

Aetna Denial Batch #4821

Appeal window expired • $341,000

Written Off

75%

of AR specialist time spent on non-revenue-generating work

40-55%

wasted waiting on hold and navigating phone trees

4-6%

of net patient revenue lost to timing and capacity constraints

The Solution

We handle the waiting. You handle the wins.

AI voice agents that take on payer and patient calls on your behalf, sit through hold times, extract information, document every interaction, and manage callbacks.

Eligibility & Benefits Verification

Our AI agents call payers, navigate the phone tree, wait on hold, and return with coverage details—before the patient arrives.

Prior Authorization Follow-Up

Track auth requests across payers. Get status updates. Escalate delays. No more manual check-ins or lost authorizations.

Claim Status & Denial Resolution

Work every unpaid claim before timely filing limits hit. Identify denial reasons. Request reprocessing automatically.

Patient Collections & Payment Plans

Automated payment reminders and seamless payment plan setup, delivered consistently and compliantly, 24/7.

The Impact

What changes when you deploy Operator Labs

Not incremental improvement. Transformational results.

4-6%

Revenue Recovered

We work every account before deadlines hit. No more write-offs from missed timely filing or appeal windows.

Team Productivity

Your AR specialists spend 25% on recovery. We make it 70%. Same headcount, triple the output.

24/7

Coverage

Our AI agents handle hold times and phone trees around the clock—without burnout or turnover.

Hiring Headaches

Add capacity instantly without recruiting, training, or managing 25-35% annual turnover.

How It Works

From deployment to recovery in weeks

Not a 12-month implementation. Not a rip-and-replace. A targeted solution that delivers fast.

Connect

We integrate with your PM/EHR system and build a queue of accounts to work—aged claims, pending auths, patient balances.

Deploy

Our AI agents start making calls. They navigate payer systems, document outcomes, and escalate exceptions to your team.

Recover

Watch AR days drop, recovery rates climb, and your team finally focus on the work that requires human judgment.

The Difference

Not another RCM platform.

We're not here to replace your team or lock you into a long-term contract.

"AI-powered billing"

Real voice calls with real payers—not just workflow automation

"Offshore at scale"

Same economics, zero management overhead, perfect consistency

"Chatbots for patients"

Conversations that handle objections, not just FAQs

"Full outsource required"

Augment your team without replacing them

Who We Serve

Built for teams that need results now

From PE-backed platforms to rural hospitals fighting to survive.

PE-Backed Healthcare Platforms

Deploy across your portfolio. Lift EBITDA without adding headcount. $150M-$800M revenue.

Specialty Consolidators

Ortho, GI, cardio, derm—margin-focused groups that need operational leverage. $100M-$500M revenue.

Regional Health Systems

Big enough to feel the pain. Fast enough to act on it. In-house billing operations. $300M-$2B revenue.

Mission-Driven

Rural & Critical Access Hospitals

600+ at risk of closure. Enterprise-level AR firepower without the enterprise budget.

Customer Stories

Operator Labs customers recover revenue they were writing off

"We recovered $847K in 90 days from claims we'd already given up on. The ROI was obvious within the first month."

Jennifer Martinez

VP Revenue Cycle, Regional Health System

"We deployed across 12 practices in 6 weeks. $2.1M incremental recovery in the first quarter. My team finally has time to focus on complex cases."

Robert Kim

COO, PE-Backed Specialty Platform

Revenue recovered.
Team capacity multiplied.