Primary payer. Secondary payer. Patient. One coordinated execution.
Most revenue cycle workflows treat payer follow-up and patient payments as separate processes. We execute the full payment waterfall inside your first-party workflows — from primary payer adjudication to secondary billing to patient balance collection — as a single coordinated sequence. Payment links, on-call capture, and plan administration included.
Collect from primary payer, secondary payer, and patient — on a single account.
Most A/R operations work one balance at a time. When a primary payer denies or underpays, the secondary follow-up and patient balance outreach are separate workflows with separate timelines. We execute the full payment waterfall inside your first-party workflows — primary payer, secondary payer, and patient responsibility — as a single coordinated sequence.
How payment execution works.
During patient outreach calls, the agent can generate and send secure payment links via SMS or email. The patient pays on their own time through a PCI-compliant portal — no card numbers exchanged by phone.
When patients are ready to pay during the call, the agent processes payment in real time. Card data is tokenized and never stored. Full PCI DSS compliance on every transaction.
Set up structured payment plans during the conversation. The agent confirms terms, schedules installments, and handles follow-up for missed payments — all inside your billing system.
When a claim has both payer and patient responsibility, the agent works them in sequence. Confirm primary adjudication, initiate secondary billing follow-up, then engage the patient for their balance — with full context from every prior step.
Payment security built into every transaction.
Level 1 PCI compliance for all payment processing. Card data tokenized at point of capture. No payment information stored on Operator Labs systems.
Payment workflows maintain HIPAA compliance throughout. Patient financial information is treated with the same security controls as clinical data.
Every payment transaction — link sent, payment captured, plan created, installment processed — is logged with timestamps and attribution for complete auditability.