What is Operator Labs?

Operator Labs provides AI voice agents for healthcare revenue cycle management. Our AI makes insurance follow-up calls, navigates phone trees, waits on hold, talks to payer representatives, and documents outcomes—automating the most time-consuming parts of medical billing and collections. We're HIPAA compliant and SOC 2 certified.

How do Operator Labs AI voice agents work?

Our AI voice agents make real phone calls to insurance payers on behalf of healthcare providers. They navigate automated phone systems (IVR), wait on hold, communicate with payer representatives to check claim status, resolve denials, verify eligibility, and document all outcomes directly into your system. The AI handles the repetitive work so your team can focus on complex cases.

Is Operator Labs HIPAA compliant?

Yes, Operator Labs is fully HIPAA compliant and SOC 2 Type II certified. We maintain strict security controls, encryption, access controls, and audit trails to protect patient health information (PHI) throughout all interactions. We also support BAA agreements with all customers.

What payers does Operator Labs call?

Operator Labs AI voice agents call all major insurance payers including UnitedHealthcare, Anthem Blue Cross Blue Shield, Aetna, Cigna, Humana, Medicare, Medicaid, and hundreds of regional and specialty payers. We support commercial, government, and workers' compensation payers.

How is Operator Labs different from other RCM solutions?

Unlike traditional RCM software that tracks what needs to happen, Operator Labs actually does the work. Our AI voice agents make real calls to payers—navigating phone trees, waiting on hold, talking to representatives, and documenting outcomes. We're the execution layer that augments your existing team and systems, delivering 3x productivity gains without adding headcount.

What ROI can healthcare organizations expect from Operator Labs?

Healthcare organizations using Operator Labs typically see 3-4x productivity gains for their AR teams, recover 4-6% more revenue from claims that would otherwise be written off, and eliminate thousands of hours of hold time monthly. Our customers have recovered over $847K in 90 days from claims they had previously given up on.

Does Operator Labs integrate with EHR and practice management systems?

Yes, Operator Labs integrates with major EHR and practice management systems including Epic, Cerner, athenahealth, eClinicalWorks, NextGen, Allscripts, and many others. We also offer API access for custom integrations with your existing RCM workflows.

How quickly can Operator Labs be deployed?

Operator Labs can be deployed in as little as 2 weeks. We connect to your PM/EHR system, build a queue of accounts to work, and start making calls. There's no long implementation—we augment your existing processes rather than replacing them.

What is Operator Labs?

Operator Labs provides AI voice agents for healthcare revenue cycle management. Our AI makes insurance follow-up calls, navigates phone trees, waits on hold, talks to payer representatives, and documents outcomes—automating the most time-consuming parts of medical billing and collections. We're HIPAA compliant and SOC 2 certified.

How do Operator Labs AI voice agents work?

Our AI voice agents make real phone calls to insurance payers on behalf of healthcare providers. They navigate automated phone systems (IVR), wait on hold, communicate with payer representatives to check claim status, resolve denials, verify eligibility, and document all outcomes directly into your system. The AI handles the repetitive work so your team can focus on complex cases.

Is Operator Labs HIPAA compliant?

Yes, Operator Labs is fully HIPAA compliant and SOC 2 Type II certified. We maintain strict security controls, encryption, access controls, and audit trails to protect patient health information (PHI) throughout all interactions. We also support BAA agreements with all customers.

What payers does Operator Labs call?

Operator Labs AI voice agents call all major insurance payers including UnitedHealthcare, Anthem Blue Cross Blue Shield, Aetna, Cigna, Humana, Medicare, Medicaid, and hundreds of regional and specialty payers. We support commercial, government, and workers' compensation payers.

How is Operator Labs different from other RCM solutions?

Unlike traditional RCM software that tracks what needs to happen, Operator Labs actually does the work. Our AI voice agents make real calls to payers—navigating phone trees, waiting on hold, talking to representatives, and documenting outcomes. We're the execution layer that augments your existing team and systems, delivering 3x productivity gains without adding headcount.

What ROI can healthcare organizations expect from Operator Labs?

Healthcare organizations using Operator Labs typically see 3-4x productivity gains for their AR teams, recover 4-6% more revenue from claims that would otherwise be written off, and eliminate thousands of hours of hold time monthly. Our customers have recovered over $847K in 90 days from claims they had previously given up on.

Does Operator Labs integrate with EHR and practice management systems?

Yes, Operator Labs integrates with major EHR and practice management systems including Epic, Cerner, athenahealth, eClinicalWorks, NextGen, Allscripts, and many others. We also offer API access for custom integrations with your existing RCM workflows.

How quickly can Operator Labs be deployed?

Operator Labs can be deployed in as little as 2 weeks. We connect to your PM/EHR system, build a queue of accounts to work, and start making calls. There's no long implementation—we augment your existing processes rather than replacing them.

EHR PM SYSTEMS

EHR & PM integrations that keep your team in one workflow

Operator connects to your existing systems so call outcomes land where your team already works—reducing copy/paste and missed follow-ups.

Book a Demo

Less Manual copy/paste

Structured Fields & next steps

3x Team productivity

Weeks To go live, not months

Zero Rip-and-replace required

Bidirectional integration with all major EHRs & PM systems

Operator reads from your system before each call and writes outcomes back—so your team always has a clean record without touching a thing.

Move data, not people

Bring context into the call and send outcomes back—so your workflow stays intact.

1 Pre-call context sync

Eligibility, claim, and account details are automatically pulled from your EHR before each call—so the AI starts with full context, not a blank slate.

2 Live call execution

Our AI navigates IVR menus, waits on hold, and speaks with payer representatives—all while referencing the structured data from your system.

3 Outcome writeback

Reference numbers, claim statuses, follow-up dates, and denial reasons write back directly into your EHR or PM—no manual notes needed.

Bidirectional, not just a data pull

Most integrations only read. Operator reads and writes—closing the loop automatically after every call.

We read before the call

Operator pulls what it needs so the AI enters every call with full patient and claim context—no manual lookup required.

Eligibility status Claim details Prior auth records Account balance Denial history

We write after the call

Every outcome is documented back into your system of record with structured fields—so nothing lives only in someone's memory.

Reference numbers Claim status updates Follow-up dates Denial reasons Call notes

What you get, end-to-end

Designed to plug into your existing RCM process—without adding tools for your team to babysit.

Your team needs	Operator Labs delivers
Copying notes between tools	✓ Structured writeback to your workflow
Lost context at handoff	✓ Context carried into calls automatically
Integrations that take months	✓ Incremental integration, live in weeks
Hard to standardize outcomes	✓ Consistent schemas and tagging
No audit trail for payer calls	✓ Full call logs and structured records

FAQs

Which systems do you integrate with?

We support Epic, athenahealth, Oracle/Cerner, eClinicalWorks, NextGen, and Allscripts natively. For other systems, we offer REST API integration that can connect to virtually any PM or EHR stack.

Can you write back to our system?

Yes—where feasible, we write outcomes back as structured notes and fields. This includes reference numbers, claim statuses, denial reasons, and follow-up dates.

Is integration required to start?

No. You can start with a lightweight workflow using file-based data exchange and add deeper bidirectional integration over time. We take an incremental approach to avoid long implementation delays.

How do you secure integrations?

We use OAuth 2.0 and SMART on FHIR for EHR connections, TLS 1.3 for data in transit, and maintain full audit logs of every read and write event aligned to SOC 2 and HIPAA requirements.

How long does integration take?

For supported EHR platforms, most clients go live within 2–4 weeks. Custom API integrations typically take 4–6 weeks depending on your system's architecture and IT availability.

Do we need IT involvement to set this up?

Minimal IT involvement is typically required for native EHR integrations. Our implementation team handles the configuration, credentialing, and testing—we aim to protect your IT team's bandwidth.

Operator Labs - AI Voice Agents for Healthcare Revenue Cycle Management

What Operator Labs Does

Key Benefits

Who Uses Operator Labs

Integration Capabilities

Contact Information