Patient A/R is the fastest-growing balance on your books. Statements alone aren't collecting it.
Patient responsibility now exceeds 30% of revenue at many organizations — and only 18% of balances are collected after 90 days. We execute patient outreach inside your first-party billing workflows: payment calls, plan setup, reminders, and follow-ups at scale. No additional headcount. No third-party collection posture.
Patient balances are the fastest-growing AR category.
High-deductible health plans have shifted billions in costs to patients. Most organizations still rely on statements and manual calls. The result: low contact rates, slow collection cycles, and patients who want to pay but never get a convenient option.
Consistent, compliant outreach — 24/7.
The agent calls patients to discuss outstanding balances. It explains charges clearly, offers payment plan options, and can send secure payment links during the call.
Patients who can't pay in full get offered structured payment plans on the call. No back-and-forth. No waiting for a callback. Set up in real time.
Missed a payment? The agent follows up on schedule — with a friendly reminder, not a collections threat. Consistency improves adherence without damaging the relationship.
When patients call back about a balance, the agent handles the conversation — checking the account, explaining charges, and collecting payment — without pulling your staff off other work.
Every patient interaction meets the standard.
Patient collections in healthcare require a different approach. Our agents are designed with healthcare-specific compliance requirements built in — not bolted on.
- HIPAA-compliant call handling and data management
- TCPA consent verification before every outbound call
- Regulation F call frequency limits enforced automatically
- Compassionate conversation design — no aggressive tactics
- Full audit trail for every patient interaction
- BAA available for covered entities