Insurance follow-up is your largest labor cost per dollar recovered.
At $78K fully loaded per A/R specialist, your team spends 40-55% of every dollar on hold time and phone trees. We execute payer follow-up calls inside your first-party workflows — and return structured outcomes to your system of record.
The math doesn't work.
A typical AR specialist makes 15-25 payer calls per day. Each call averages 20-45 minutes of hold time. Your highest-skilled billing staff spend most of their day listening to hold music instead of recovering revenue.
We make the calls. You get the results.
Connect your PM/EHR system or export your AR worklist. We ingest claims that need follow-up — aged accounts, pending claims, denied claims awaiting status checks.
Our AI voice agent dials the payer, navigates the IVR, waits on hold, and speaks with the representative. It asks the right questions, captures denial reasons, confirms reprocessing, and obtains reference numbers.
Every call produces structured data: claim status, action taken, next steps, callback dates. Logged to your system automatically. No manual data entry.
When a payer says "call back in 14 days," the agent does. Automatically. No tasks falling through cracks.
Every call type your AR team dreads.
Where is this claim? Was it received? Is it in process? When will it adjudicate? — answered at scale without your team picking up a phone.
Why was this denied? What's needed to overturn it? Can it be reprocessed? The agent captures the specific reason code and corrective action.
Claims approaching filing deadlines get prioritized automatically. The agent works them before the window closes — not after.
When a claim needs reprocessing with corrected information, the agent initiates the request on the call, confirms acceptance, and logs the reference number.