Compliance enforced by architecture. Not by training.
Healthcare A/R operations touch PHI, patient finances, and payer relationships. Every compliance rule in Operator Labs is encoded into the system and enforced programmatically — on every call, in every state, for every payer. No drift. No exceptions. No reliance on agent memory. Built for your first-party compliance framework.
Rules are enforced by system architecture — not agent training.
Human collectors rely on training and memory to stay compliant. Our agents rely on programmatic enforcement. Every compliance rule — call frequency limits, consent verification, time-of-day restrictions, recording disclosures, PHI handling — is encoded into the system and enforced on every call. No exceptions. No drift.
Full HIPAA compliance for protected health information. Business Associate Agreements executed with every client. Minimum necessary PHI standard applied to every call. PHI access logged and auditable.
Consent verification before every outbound patient call. Time-of-day restrictions enforced programmatically. DNC list checking in real time. No manual compliance calendars.
Call frequency limits (7-in-7 rule) enforced automatically across all patient touchpoints — voice, SMS, email. No per-agent tracking required.
Compliance requirements vary by state — call recording consent, collection communication rules, patient billing protections. Rules are enforced programmatically by state, not by memory.
Certifications and security controls.
Independent audit of security controls covering availability, confidentiality, and processing integrity. Annual recertification.
All data encrypted in transit (TLS 1.3) and at rest (AES-256). Call recordings and transcripts in isolated, encrypted environments.
Role-based access with multi-factor authentication. Principle of least privilege. Customer data logically separated.
Every system access, data retrieval, and call interaction logged with timestamps and user attribution. Complete audit trail on demand.
Payment data tokenized at point of capture. No payment information stored on Operator Labs systems.
In two-party consent states, recording disclosures delivered at call beginning. Rules enforced programmatically by state.
Complete audit trail — every call, every action, every data access.
Every interaction Operator Labs executes inside your first-party workflows produces a complete, timestamped audit record. Call transcripts, PHI access logs, outcome documentation, consent verifications, and escalation records are all available for review at any time. Your compliance team can audit any call, any account, any data access — without requesting it from us.