The execution layer for phone-based A/R work.
Not another dashboard. Not another analytics tool. An agent that executes phone-based payer and patient work inside your first-party A/R workflows dials the number, navigates the IVR, waits on hold, talks to the rep, documents the outcome, and schedules the follow-up.
End-to-end call execution. No human babysitting required.
Our AI voice agent handles the full lifecycle of a payer or patient call. It doesn't generate a task list for your team — it picks up the phone and does the work.
Payer Navigation
Dials the number, selects the right IVR options, enters member IDs and reference numbers, and reaches a live representative — handling the 20-45 minutes of hold time your staff currently absorbs.
Conversational Intelligence
Speaks naturally with payer reps. Asks follow-up questions. Handles objections and redirects. Captures the specific data points your AR team needs — not generic call notes.
Structured Documentation
Every call produces a structured outcome: claim status, denial reason codes, next steps, reprocessing confirmations, callback dates. Logged directly to your system of record.
Escalation & Handoff
When a call requires human judgment — complex appeals, credentialing issues, unusual payer behavior — the agent escalates with a full summary, context, and recommended next action.
Follow-Up Management
Callbacks get scheduled and executed automatically. No sticky notes. No spreadsheet tracking. The agent re-engages on the payer's timeline without your team lifting a finger.
Multi-Payer Coverage
Works across UnitedHealthcare, Aetna, BCBS, Cigna, Humana, Medicare, Medicaid, and regional plans. Each payer's IVR system and workflows are mapped and continuously updated.
Everything the agent handles during payer calls
From eligibility to denials—Operator runs the call loop and brings back clean, consistent answers.
Eligibility & benefits verification
Verify member status, coverage dates, benefits, and plan details before services are delivered.
Claim status & denials follow-up
Check status, capture denial reasons, request reprocessing, and log deadlines for appeals/timely filing.
Patient outreach and collections
Compassionate reminders, payment plan setup, and follow-ups with consistent documentation.